Wavecrest Computing — Internet Filtering and Reporting Products

Cyfin Proxy Support FAQs

Answers to common questions users have regarding Cyfin Proxy.

Q1.  When connecting to the browser interface, I am prompted for a login and password. What is the default login and password?
A1.  login:  admin  password:  password

Q2.  I've just installed Cyfin Proxy, but the status simply reads "no valid logfiles found." How do I configure/create log files?
A2.  Cyfin Proxy will automatically create logs when data is available. Configure your browser to go through the proxy and surf out to the Web. You will see logs being created in the ...\wc\cf\log directory. You will then be able to run a report on that log file.

Q3.  I installed Cyfin Proxy on one XP pro machine, went to another XP pro machine on the domain, and changed its proxy settings in IE to point to the Cyfin Proxy machine. Although I tried using the IP address and the machine name of the Cyfin Proxy machine, I still could not get an Internet connection on the second machine. Why?  
A3.  It is most likely that you have the Windows Firewall up and running on the XP machine (that is the default with Service Pack 2). If so, either disable the firewall or create an exception in it for port 8080.

Q4.  Why can't users load a particular Web site now that I have them going through the proxy? And for some sites they are getting prompted for a login and password, which I don't want to occur.
A4.  There are various possible reasons for Web sites not to load correctly. It could be an issue with authentication, DNS, or the site itself. Please go to this forum thread for detailed information that may help you resolve the issue.

Q5.  Is it possible to change the proxy server port? 
A5.  Yes. You can change the Cyfin Proxy server port by editing the ...\wc\cf\db\cfs.cfg file. Look for the keyword SAP_COMMUNICATION_PORT=8080 and change it to the appropriate value (port number).

Q6.  I have a URL that I would like to search for in a certain time frame. Is there a way to run a report that will show all user visits to a particular Web site?
A6.  To run a report on a specific Web site, you will need to create a custom category with the URL added to it.  Then, run the Custom Category report to display all users who have requested this Web site.

Q7.  How do I get reports sent automatically to specific people via e-mail? 
A7.  Go to the Advanced Settings - Groups and IDs - Modify screen. Here you can highlight a group at a time, and enter e-mail address(es) of the person(s) who should receive reports that are run on that group. Do this in the text box below the group selection. Click Submit at the bottom of the page after each change to save the setting. Now, when you run a report and select the "e-mail report to group's recipients" option, it will send the report to the person(s) you specified here. You can also schedule reports to be run and sent via e-mail to these individuals. Note:  To enter more than one e-mail address per group, use a semicolon delimiter.

Q8.  How do you get an accurate accounting of the actual time users spent on the Internet?
A8.  HTTP requests are not like phone calls where you connect to another caller and the call ends when you hang up the phone. That type of connection could easily be calculated. An HTTP browser request simply asks for the Web page and gets the response, and all communication stops there. Now, what is happening on the browser end is anybody's guess. Is the user looking at the page, or is the user doing e-mail with the page minimized in his browser? Did he go to a meeting or out to lunch? Because of these variables, the default time for a Web page "visit" in reports has been set to 3 seconds. This is the approximate minimum amount of time it takes to load a Web page. Read more about the importance of reliable metrics when using Web-use monitoring software.

Q9.  Is there any way to exclude users from showing in reports?
A9.  Yes. Move users that you do not wish to see in reports to the VIP group. Their activity will not appear in any Cyfin Proxy reports if they are a member of this group. Note:  If you import users into the product from Active Directory, make sure that on the Advanced Settings - Groups and IDs - Import - Setup screen, you have "Inside the Product" selected in order to use the VIP group.

Q10.  I want some people to be able to run reports on their departments, but I don't want them to be able to change product settings I have made. Is this possible?
A10.  Yes. Create "Operator" accounts for them by going to the Administration - Access Accounts - Create screen. When they log on, they will see report screens but not menus that involve product administration.

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