Global Customer Base

A wide range of customers use Wavecrest's CyBlock and Cyfin products. That's no accident. We designed our products to support a broad spectrum of organizational, cultural, and technical requirements.

As a matter of fact, we have more than 3,000 customers. Located around the world, they range in size from 25 to 100,000 or more users. They're a diverse mixture of commercial businesses, industrial firms, government agencies, military units, educational institutions, and nonprofit organizations.

We designed our software to accommodate just such diversity. Our products don't just focus on one or two narrow issues or types of businesses. Featuring extensive flexibility and uncommon robustness, they can be easily customized and adapted to a wide variety of organizations, cultures, and requirements. Some of our commercial customers include Edward Jones, General Electric, IBM, Mary Kay, MillerCoors, Rolex, Siemens, and many more. We are also a GSA Contract Holder (GS-35F-0212L), and our software is used by many government agencies, such as the National Park Service, New York City Department of Transportation, and U.S. Army. View a list of our government customers.

What our customers are saying about our CyBlock:

"CyBlock has helped my company improve productivity from our personnel by 60% since we implemented it's use within our network. This has been an invaluable tool that I'd recommend to anyone in need of filtering and blocking technology! Thank you Wavecrest"!

–Chris Warren The Five Star Institute

"CyBlock has for three years been a vital tool in our efforts to manage some 16,000 users' behaviour on the Web. Excellent functionality coupled with strong reporting capabilities has made our job much easier!"

–Jonas Sultan, AstraZeneca, Sweden

"We are pleased with the CyBlock product. We have been live with it for about 1 month now and find it to be useful for tracking our web usage. Yesterday I saw the activity light on our router flashing furiously so I ran an audit report and found out why by seeing which site(s) a couple of users were accessing."

–Phil Niles, Cottingham and Butler, Iowa

"Even though we have a full T1 at each location, I'd still say the benefit from more bandwidth is worth the cost of the software. I found out that one of my users downloaded a program that was hitting the Internet 9,000 times an hour. Needless to say that program has been removed."

–Roger Lewis, Northwest Bank and Trust, Iowa

What our customers are saying about our Cyfin:

"We just completed a rigorous evaluation of Wavecrest Computing's Web-access reporting product, Cyfin Reporter. We found that Cyfin produces comprehensive information that can help managers quickly correct inappropriate or ineffective surfing. When this is done, they should see significant cost savings in the areas of work force productivity, legal liability reduction, and network bandwidth conservation. In addition to these functional benefits, we found Cyfin to be highly scalable, interoperable with a wide variety of servers, firewalls, and operating systems, and definitely user-friendly. The ease of integration with the CacheFlow appliance was yet another positive feature of Cyfin. We're now recommending it to our clients."

–Senior Analyst, Accenture, Chicago

"I am pleased to tell you we are happy with Cyfin Reporter. It is a revealing tool for our Internet usage report requirements. We use the Novell BorderManager proxy here with a filtering program to help enforce our strict Internet usage policy. The reports generated by Cyfin provide an excellent cross-check of the performance of our filtering software. Cyfin additionally provides well-formatted reports that upper management appreciates."

–Gary McHugh, Network Engineer, El Paso Electric Company

 

"I tested at least a dozen products before being introduced to Cyfin; I spent a lot of time working with other vendors' Sales and Support staff trying to make their systems do what Wescast required. I can honestly say that all the vendors tried their best to assist me but sometimes you cannot make systems do something they were not meant to do. I wish I had known about the Cyfin product from the start, the description alone would have steered me towards it first and I could have saved a lot of time.

I can honestly say there are a lot of great products available that claim they can provide Internet usage reports, but this is usually a bolt-on feature to a more robust system that provides reports on Web, FTP, firewall traffic, and so on. If you are really serious about monitoring Internet usage you need a product that focuses on this area. Cyfin is that product!

I believe there will be many benefits to using this product. One thing I noticed was the level of accuracy in the reporting. HR needs 100% confidence in the reports when a situation arises that requires any type of disciplinary action. The timeliness of the reports and quick generation of user audit reports will allow HR to deal with situations quickly. Wescast has a rule that states any abuse must be dealt with within 3 days of discovery for union employees."

–Mick Montgomery, Wescast Industries Inc., Canada

 

"We are in the process of implementing Cyfin Reporter to provide our management with reports summarizing their staff's Internet usage.

The categorization of sites will help them to quickly review who is going where. Not having to try to decipher what a URL actually is, this is one of the positive features we see in this product. Having the ability to get granular detail on usage will provide us with the granular detail if needed."

–Richard Poworski, Saskatchewan Government Insurance, Canada

 

"We've found Cyfin to be very easy to install, configure and use. Its reports are clear, comprehensive and keep our managers closely informed with respect to our users' "outbound" Web activity patterns. This leads quickly to better decision-making, improved productivity, lower costs, and fewer personnel problems."

–Barbara A. Pettygrove, Blue Cross Blue Shield, Kansas

 

"Using the Cyfin reporting options, we created useful HTML reports on Web usage that can be viewed using most popular Web browsers. These reports can also be generated automatically and e-mailed to managers on a set schedule."

–Francis Chu, eWEEK Labs, San Francisco

 

"We have previously deployed eBorder and Cyfin and were pleased with the features and functionality of both products relating to how they operated independently of each other. Now that the products are integrated, we expect both applications to be more useful to NEC as we manage our global communication requirements."

–Hiroyuki Okada, General Manager of NEC's IT Strategy Division, responsible for global intranet operations, NEC, Singapore.

 

"We have been evaluating Cyfin for the past 20 days and found it to be an extremely good tool for understanding our internet traffic. The reports generated are fantastic and are very helpful."

–Ravi Kumar, Westbound Consulting Services, India

"When I downloaded your software I was so astonished about the features and the kind of reports I can get from it."

–Osama Al-Khiary, Alfaisaliah Group, Saudi Arabia

"Cyfin Reporter is a great tool to monitor Internet usage and quickly identify problem users."

–Ben Gillett, Beluga Ventures

"Working in a large IT organization I really needed to get a handle on our bandwidth usage broken down by department. After some evaluation we chose to forge ahead with Wavecrest and had the product implemented within a few days. As with all implementations we found a couple small issues that were most likely unique to our organization but had work-arounds and were not showstoppers. The product speaks for itself but what was amazing was the speed at which the Wavecrest support staff, including the developers, were able to quickly understand our issue, write a patch for it, and ensure that it was part of the next release of the product, eliminating our need for a work-around.   

After the first month of running reports we were able to reduce bandwidth usage by 42% which we feel was a huge success, and the product’s ROI was less than 5 months by not having to increase bandwidth costs. The 42% bandwidth savings was obtained by a combination of a soft approach with members who now understand that all traffic can be easily reported on, as well as some desktop services that were pointing to the Internet for updates instead of local servers. Any IT managers that are looking to get a better handle on their bandwidth consumption I strongly recommend starting with Cyfin."

–Trent Leinenweber, IS/IT Manager, CGI Group

What our customers are saying about our services:

"I’ve been working with computers for 31 years, and I’d have to say that Wavecrest Computing has provided me with the best support ever. I am totally amazed at how knowledgeable and competent support is and how quickly they respond. Wavecrest support is in a class by itself! I didn’t think support like this was available today. Kudos!"

–Diane Petrie, Swimwear Anywhere Inc.

 

"Thanks so much - the great thing about Wavecrest has always been the support that we get."

–Jan Hughes, EPPC - Environmental Public Protection Cabinet under State of Kentucky

 

"I had some minor difficulties with importing users in groups from the Active Directory (A.D.), but Wavecrest Support was quick to supply a fix and answer my questions regarding reporting features. I took the approach that I could read the manual but I wanted answers fast. Wavecrest Support and Sales were very helpful in answering all my questions."

–Mick Montgomery, Wescast Industries Inc., Canada

 

"Last week I had a problem with our proxy stopping every 10 minutes or so. I called Microsoft and we pinpointed the problem to the CyBlock filter. I e-mailed the tech support people at Wavecrest. Within a couple of hours I had a response and a temporary fix. Later in the week I received a call from one of your programmers, who asked for my help in determining the cause of the original issue. The point of this is that I was pleased with the support I received for the product. No product works all the time. When it doesn't it is good to know there is someone there to help locate the problem and to fix it. I put a high value on good technical support. No product is complete without it."

–Phil Niles, Cottingham and Butler, Iowa

"Support was great during the evaluation period and continues even after purchase."

–Richard Poworski, Saskatchewan Government Insurance, Canada

"Please convey my thanks to the team that provided me with assistance during my evaluation of your product. Their assistance was fantastic and thereby instrumental in my decision to purchase Cyfin Reporter."

–Paul Canterbury, Crown Casino, Australia

 

"One final thing - your e-mail address for reporting sites is amazing - normally other vendors give you an automatic 'Dear Joe,' - I got a personal reply with the guys aiming to get the sites I was particularly interested in (our own at www.imperialcancer.co.uk and www.icnet.uk) into the category list and on your servers within 24hrs in time for Friday's update - simply amazing."

–Dave Parkin, Imperial Cancer Research, London

 

"Thanks for getting back to me. I completely agree, we provide you the information and you make my life easier on reports. This service is wonderful!"

–Craig Richard, Availant, Massachusetts

 

"A lot of the sites were categorized "other" (unidentified sites). This dropped from 63% to 18%. Thanks!

–Kris Desment, Compu-Clearing, South Africa

 

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