Wavecrest Computing — Support Packages
Technical Support Program options to fit your business needs.
| Silver | Gold | ||
| Support via Email |  | | |
| Product Updates & Upgrades | | | |
| U.S.- Based Technical Support Team | | | |
| Access to Online Knowledge Base | | | |
| Product Manual /Guides - Documentation | | | |
| Submit Product Enhancement Requests | | | |
| Support via Phone, Email, Chat and Remote Session | | ||
| Priority Escalation to Resolve Critical Issues | | ||
| Direct Access to Support Team | | ||
| Designated Account Representative | | ||
| Support Scheduled Outside of Normal Business Hours (upon request) | | ||
| Periodic Product Check Ins | | ||
| Configuration Review (upon request) | | ||
| Tailored Onboarding & Enablement Resources | | ||
| Personalized Best Practice Recommendations | | ||
| Access to BETA programs | | ||
"When I seek out a company to provide a product or service, I want it all -- a great product, a great price, a salesperson that is responsive and treats me like I am their only customer, and technical support that is intelligent, easy to access, and easy to understand. Wavecrest meets all of these criteria."
-Karleen Carlson, IT Manager, Van Diest Supply Company
-Karleen Carlson, IT Manager, Van Diest Supply Company
