WaveNews - Company Blog

WaveNews™ - Company Blog

Product updates, press releases and the latest developments in Web-use management & employee Internet monitoring from Wavecrest Computing.

No more consolidation confusion . . . just leading employee Web-use management solutions that fit.

Companies change, grow, restructure, merge, acquire, and get acquired. It’s business and we know how that can be. Those of us that have seen this happen from within know that true impacts to the general business structure and overall goals don’t really show up for a year or two. Rarely does an acquired or merged business stay the same. The impact though can be internal, within the employee structure or daily business operations, or there can be  more obvious external impact to the financial status of the business, such as going private, or to the customer base focus. The last being the most likely to cause a domino-style effect of disruption.

Now is the time to really consider how to handle the consolidation changes that have been announced by Forcepoint. With the Raytheon acquisition of Websense a few years ago, everyone knew changes would come eventually. Unfortunately, the recently announced business consolidation will tend to leave some traditional Web-use management customers out in the cold. Whether you were a Websense customer before Raytheon or have gone to Forcepoint looking for the Websense-style solution in the last few years, you know what you are looking for from a Web-use management solution. Give CyBlock and Cyfin a try. Depending on what you need for your unique business, the first and only decision you need to make is Wavecrest. With deployments to fit every business size, type, and need, Wavecrest will allow you the comfort of moving away from the large corporate hassles to a successful, mature, privately held vendor that proudly focuses on customer needs and technological advancements.

Leave the government contractor-level pricing, contractual terms, and confusion behind. Don’t become another ticket number. Let Wavecrest focus on your business and your specific requirements. Contact us and speak to a U.S.-based customer service or technical support person today. We consider it part of the job to keep our customers happy.

CyBlock® Employee Web Filtering and Monitoring Solutions provide advanced Web filtering, threat protection, comprehensive employee reporting, Smart Engine analytics, easy-to-use admin and manager portals, and more. Customers can easily configure CyBlock to monitor and manage compliance with their usage policies. CyBlock is available in various deployment options: CyBlock Software, CyBlock Appliance, CyBlock Mini Appliance, CyBlock Cloud, and CyBlock Hybrid as well as a Virtual Appliance version.

Cyfin® provides advanced employee Web-use analysis and reporting for a wide variety of gateway devices and log file formats. Comprehensive yet easy to use, its customized reporting capabilities supply audience-specific Web-use information with reliable metrics, easy-to-read reporting dashboards, manager-ready detailed audit reports, and Smart Engine analytics. Cyfin is available in various deployment options: Cyfin Software, Cyfin Forensic, and Cyfin VM.

About Wavecrest
Wavecrest has over 20 years of proven history of providing reliable, accurate Web-use management and Advanced Log File Analyzer products across various industries. Managed Service Providers, IT specialists, HR professionals, Forensics Investigators, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage the human factor in business Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Trusted by large government and commercial organizations such as US-CERT Homeland Security, U.S. Department of Justice, USPS Office of Inspector General, National Grid, Johns Hopkins, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit Wavecrest.

Collaboration with others and acquiring the right Web filtering and monitoring solution are critical in IT’s role in managing employee Web use

When it comes to a company’s Internet-connected network, the IT department or person is responsible for not only providing the right access to the Internet to employees, but keeping the company’s network and data secure. In order to do this, IT must invest time in examining the most suitable Web filtering and monitoring solution for the organization and implement it. Besides deploying firewalls, network security equipment, and data loss prevention tools to keep hackers out, IT also needs to keep all company stakeholders informed about the latest tactics being used by hackers to trick employees and compromise security measures put in place. In this article, I will cover why collaboration and input from others as well as the need for research and implementation of the right security equipment are important in managing employee Web use effectively in the organization.

Today, the biggest security threats are not from firewall breaches, but from trusted internal employees who are getting tricked into doing the wrong things, compromising all the well-planned and expensive security measures put in place by IT. To ensure productive and safe Internet access by all employees, actual usage needs to be monitored and controlled. IT needs to implement a reliable Web security tool that can monitor and report on Web use as well as control access to specific Web sites. This type of tool would help identify threats and attacks in the company’s network and also deliver accurate results in Web activity reporting. It would provide data that is easy to consume by all audiences in the company including department managers and HR personnel.

Another important IT task in managing employee Web use is granting the proper authorization to users and groups in the company. In so doing, IT can restrict access to Web sites based on need, to only sites that allow the employee to perform his/her job, or to only data associated with managers’ authorized users. With the right tool implemented, IT can also send easy-to-read reports directly to managers by manual distribution via e-mail or automatic distribution via scheduling. To make their job even easier, if the Web security tool includes a reporting-only access portal, IT, by only controlling portal access privileges, can grant self-service access to managers and HR, allowing them to run their own reports on their authorized groups without needing assistance.

As part of their role in employee Web-use management, IT must collaborate with all company stakeholders, i.e., senior managers, Legal, HR, and department managers. When IT is looking for an appropriate tool for these collaborators to use, it is important that the tool includes a Smart Engine that analyzes Web-use data in order to better interpret human behavior. The generated information can then be easily consumed by all including nontechnical personnel. IT would not need to massage or manipulate the data or be burdened by having to answer a lot of questions. The generated information would be best presented in easy-to-read, manager-ready, drill-down reports that give more detail on employees’ Web traffic. As part of this collaboration, IT should share pertinent information with HR and management when the Web filtering and monitoring product reveals patterns of inappropriate use. In this way, HR and management can determine the appropriate action to be taken.

Cyber attacks are growing in prominence every day targeting small and large businesses. On average, more than 4,000 ransomware attacks have occurred daily since 2016. 1 in 131 e-mails contains malware. As the number of malware types and variants continues to grow and evolve to bypass your antivirus program and other levels of protection, it is necessary for your IT team to keep well-informed of the latest hacker exploits and attacks, and put in place a secure Web filtering and monitoring solution to detect and block malware and other online threats.

An IT administrator that is on top of how network criminals operate and their latest techniques needs to communicate with HR to adequately protect the network from intrusion. Prompt communication of hackers’ latest tactics that focus on exploiting employees will help HR formulate a proper training and informational program on how to identify and avoid these types of exploits. IT can help HR flush out what they need to be training employees on, i.e., what to do and what not to do on the Internet. This type of training will hopefully help reduce the likelihood that an employee will open a suspicious e-mail or click unsolicited attachments in an e-mail if opened, and help to better ideed or unknown sites. Are your employees being provided with this training

IT plays a fundamental role in the proper management of employee Web use. Every year, hackers come up with new ways to trick users into giving up sensitive data, revealing credentials to their accounts, or clicking links to malicious Web sites. It is imperative that IT take the time to thoroughly research and implement the right Web filtering and monitoring tool to protect employees and the company’s network. It is also critical that this tool includes a Smart Engine to analyze the technical data and provide the necessary information on human activity. IT also needs to communicate the latest hacker tricks and traps to all stakeholders in the company, including HR and management, so that the workforce can be properly trained. Collaboration, communication, and training are essential to an effective employee Web-use management program. In the next articles, we will delve into the requirements of an effective employee Web-use management program, the importance of creating a well-designed Acceptable Use Policy, and other topics related to employee Web-use management.

Please let me know your thoughts on and reactions to this article and my questions by adding a comment. What challenges does your IT department or person face in managing employee Internet use effectively? Is IT communicating security vulnerabilities and exploits to your HR personnel, managers, and other company stakeholders?

Follow me on LinkedIn or read more articles on Web-use management on the Wavecrest blog: WaveNews.

HR is best suited to bring all company stakeholders together to ensure safe and productive Internet access

employee Web-use management

My discussion here is about the suitability of HR being the hub for employee Web-use management where all company stakeholders are brought together to ensure safe and productive Internet use by all employees. For one, HR’s expertise typically includes personnel policy, codes of conduct, labor relations, workforce training, legal compliance issues, and workforce morale, all of which relate to the employee Web-use management issue. Because of their expertise in policy, training, and processes, HR is in the best position to coordinate the tasks of proposing and developing solutions to ensure that employee Web use is properly managed. After all, Web-use management is not just an IT issue. It is all about employee behavior, productivity, and morale. What Internet-use people issues are you seeing in your company? How are you solving them?

Communication is key in HR’s collaboration with managers, IT, and employees in the company. Starting at the top of the company, HR can educate senior managers on the importance of employee Web-use management, get their input, and keep them involved. By collaborating with IT whose access to highly accurate Web-use reporting and filtering tools can produce easy-to-consume Web activity data, HR can keep upper management apprised of pertinent employee Web behavior. This allows HR to contribute to the organization’s profitability and help keep the company out of severe legal difficulty–important business objectives for senior managers.

As the focal point in the employee Web-use management effort, HR can also schedule Web-use training programs for managers and employees, coordinating with Legal, IT, or department managers who observe a need or have the specific knowledge to train the workforce. Training could include instruction on the proper use of network resources, how to recognize a phishing e-mail message, how to detect malware symptoms, how to recognize and report other online threats, and other Web-use topics. Essentially, training would teach employees how to use Web access productively and safely. In this way, all areas of the company play an important role in proper network resources and policy training that would have a significant impact on corporate Web security. Are these types of training programs taking place in your company?

 

Another HR task would be to communicate the company’s Acceptable Use Policy (AUP) to the workforce by providing it in writing or electronically, requiring a signature to indicate acceptance of the policy. If you do not have a policy, HR, in collaboration with IT, Legal, and senior managers, would be well-suited to establish a sound AUP consistent with your company’s culture. Once the policy is created, HR can work with functional managers and IT to ensure optimum implementation of the policy. As Web activity is analyzed over time, HR can revise the policy as necessary. Managers and HR would work together to ensure employees are complying with the Web-use policy. Along with managers, HR would be involved in specific cases of policy noncompliance.

In communicating the policy to the workforce, HR would focus on promoting the interest of the company as a whole, while helping to maintain or improve employee morale. Managing employees’ use of Web-access resources is a sensitive and complex task, one that involves communicating with all groups–senior managers, managers, IT, and employees–and deals with policy, training, and continuous improvement processes. With HR as the hub, the continuous improvement process would involve the frequent review of employee Web use, new Web services introduced into the network, and new security threats, as well as modification of work processes and appropriate revision of the AUP.

All areas of the company can help manage employee Web use effectively. In the next articles, we will examine more closely IT’s role in employee Web-use management, the requirements of an effective Web-use management program, developing a sound AUP consistent with corporate culture, and other topics related to the human factor of data security.

Please let me know your thoughts on and reactions to this article and my questions by adding a comment. If HR is leading the Web-use management efforts in your business, in what other ways are they collaborating with others in the company?

Follow me on LinkedIn or read more articles on Web-use management on the Wavecrest blog: WaveNews.

Managing employee Web use is a collaborative effort involving managers, HR, IT, and employees.

 

There is no doubt that the Internet is an integral tool in today’s corporate world. It is central to business processes with more and more employees utilizing this important corporate resource daily. Most likely, your workplace has seen a significant increase in Internet use or Web use, contributing to the agility, efficiency, innovativeness, and success of the business. However, many issues can arise with employee Web use if it is not properly managed. I strongly believe that employee Web use involves human behavior in the workplace, and the proper management of it is a collaborative effort involving managers, HR, IT, and employees. In this article, I will discuss the issues affecting companies today concerning employee Web use, and with each article thereafter, we will delve a little deeper into the solutions.

The first issue is that with employees spending a large portion of the workday on the Internet, for both personal and work-related purposes, businesses have reason to be concerned about the security of their corporate network. Employees can be subject to phishing scams, end up on malicious Web sites, and unknowingly download infected files, jeopardizing the security of their system and the company’s network. Are your employees security aware? Do they know how to recognize online threats and how to report them?

Another issue is that with the tremendous increase in surfing the Web at work–between one and three hours a day on personal business–employees can waste considerable work time. Wasted time represents a reduction in workforce productivity and efficiency and consequently, unnecessary cost. Additionally, employees can waste time on legitimate but unproductive Web site visits. This waste can stem from flawed business strategy, poorly designed processes, or misguided supervisory direction. Do your managers have the accurate information they need on their employees’ Web activity?

Employers also have concerns about where their employees are going on the Internet. Unfortunately, one of the most serious forms of Web-access abuse involves the downloading and displaying of pornography. This is a huge issue from the standpoint of workplace liability, where the legal liability primarily takes the form of a sexual harassment lawsuit filed by an employee who has inadvertently or deliberately been exposed to pornographic images downloaded by another employee.

If you are allowing your employees to access the Internet, you must have an Acceptable Use Policy (AUP) that spells out what type of Web activity is acceptable, what type is not acceptable, and the consequences of engaging in the latter. The AUP should reflect the corporate culture. If you don’t have one, who should create this policy and ensure that employees adhere to it? If you do have a policy in place, do your employees know the policy and how to use Internet access properly?

For all of these people-oriented Web-use issues, clearly HR personnel are the professionals best equipped to take the lead in developing and implementing employee Web-use management efforts, collaborating as required with IT, and along with managers, training employees on the use of network resources. IT can deploy firewalls and network security equipment, but is not equipped or trained to deal with the larger issue of keeping your trusted workforce from compromising the security measures in place.

Managing your employees’ use of the Web is all about employee behavior, productivity, and morale, and the resolution of the above issues involves matters of policy, training, and compliance. In the next articles, we will explore HR’s role in the collaboration effort, IT’s role, the requirements of an effective Web-use management program, and other topics related to keeping your employees and network safe.

Please let me know your thoughts on and reactions to this article and my questions by adding a comment. Who is leading the people-oriented Web-use management efforts in your business? Is it a collaborative effort with multiple departments or just an IT-focused task?

Madness of March 2018…snow, cold, and of course, basketball!

March Madness has begun and it is an exciting year already for basketball lovers. Knowing some of the games have been “nail-biters” this year, employees are definitely checking out highlights or even streaming a whole game on your network. WalletHub says, “unproductive workers during March Madness amounted to an estimated $6.3 billion in corporate losses.”

This year, have the choice to allow your employees some freedom to watch and enjoy! CyBlock Filtering and Monitoring Suite will help monitor and protect your business, blocking sites known for malware, proactively controlling bandwidth consumption, and keeping productivity flowing, while allowing responsible viewing.

With Wavecrest’s Bandwidth Management in CyBlock, there are numerous ways to be able to control access when you need to. With Real-Time Data Usage Monitoring, you will be able to easily view current data usage for the entire enterprise, detect unexpected spikes that could indicate excessive data use, or just observe the last 5, 10, or 15 minutes of real-time updates.

You can also make sure the critical business operations remain functioning efficiently, even during the games, by using the Bandwidth Throttling features. Be more restrictive as the noncritical usage gets higher by setting one of the automatically triggered, higher-usage policy thresholds to throttle more or even block. E-mail alerts will keep you informed wherever you are. Once a policy is activated, policy-specific traffic is throttled or blocked, allowing business-critical applications (VoIP, CRM, etc.) to continue operating as needed.  

Betting on the games has become increasingly popular. “According to the Gaming Association, 10 percent of adults — or roughly 24 million — reported spending nearly $3 billion in the past year on basketball pools alone,” notes cbssports.com. A more impactful example might be from WalletHub, “2x more is wagered on March Madness than the Super Bowl.” Be aware of what your employees are doing online, gambling sites are not just a legal issue but also tend to carry many security risks.

Security risks are numerous this time of year. March Madness search results have had a history of being known for malware in past years, and this year will likely be no different. As your employees search for brackets or results, CyBlock blocks traffic to the constantly growing number of sites that generate and/or promote malware. Keep out viruses, Trojan horses, phishing attacks, and more.

March Madness has become a way of life. Decide how your company will handle the traffic and proactively manage it by letting CyBlock help protect and secure your business and your employees. Find out more about all the Web management product lines at Wavecrest Computing.

About Wavecrest

Wavecrest has over 20 years of proven history of providing reliable, accurate Web-use management and Advanced Log File Analyzer products across various industries. Managed Service Providers, IT specialists, HR professionals, Forensics Investigators, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage the human factor in business Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Trusted by large government and commercial organizations such as US-CERT Homeland Security, U.S. Department of Justice, USPS Office of Inspector General, National Grid, Johns Hopkins, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit Wavecrest.

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